Shopping guides

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Orders

Payments

Exchanges and returns

Shipping

Account

Our Products

Stores

FREE CUSTOMER HELPLINE
1-844-888-PIKO (7456)

Mon-Fr 9AM - 5PM (EST)

How do I place an order?

1. Choose your favourite

Visit Pikolinos.ca and once you’ve found what you’re looking for, click ‘View Details‘, to see all the information about this model: available sizes and colours, description and composition of the materials used to make it. You can also read comments and reviews from other customers about each model. Once you’ve decided, click ‘Buy‘.

2. Add it to your shopping cart and confirm

Before finalising your purchase, review all of the items you’ve added to your shopping cart, ensuring you have the correct quantity, model, size and colour. If you have a promotional code, you can enter it in the corresponding box. Once you have completed your purchase, click ‘View cart’ to enter your personal details, shipping details and select a method of payment.

3. Tell us where to send it and make your payment

Now you just have to tell us where you want it sent. At Pikolinos.ca we deliver your order to the specified address given. Once we have the necessary delivery details, you just have to choose the payment method and click ‘Pay’.

At Pikolinos.ca you can pay by credit or debit card by entering your card details. Remember that to ensure the security and confidentiality of your data, it is sent directly and in encrypted form to the bank server without being recorded on our server Pikolinos.ca.

4. You’ll get it shipped easily to your home or work

Once you’ve finalized your order we’ll send you a confirmation email containing the details of your order. Then our team will get straight to work preparing your package and dispatch it within 24-48 hours. When your order is ready, you’ll receive an email with the tracking code for your order so you can follow its status.

5. Receive and enjoy your Pikolinos

Your order has arrived. That was quick and easy! Now you just have to enjoy your new Pikolinos. Of course, our Customer Service team will be at your disposal if you have any queries. If you need to exchange or return the order, no problem! You have 30 days to make returns.

Choose your favourite
1. Choose your favourite

Visit Pikolinos.ca and once you’ve found what you’re looking for, click ‘View Details‘, to see all the information about this model: available sizes and colours, description and composition of the materials used to make it. You can also read comments and reviews from other customers about each model. Once you’ve decided, click ‘Buy‘.

Confirm your purchase
2. Add it to your shopping cart and confirm

Before finalising your purchase, review all of the items you’ve added to your shopping cart, ensuring you have the correct quantity, model, size and colour. If you have a promotional code, you can enter it in the corresponding box. Once you have completed your purchase, click ‘View cart’ to enter your personal details, shipping details and select a method of payment.

Shipping Information
3. Tell us where to send it and make your payment

Now you just have to tell us where you want it sent. At Pikolinos.ca we deliver your order to the specified address given. Once we have the necessary delivery details, you just have to choose the payment method and click ‘Pay’.

At Pikolinos.ca you can pay by credit or debit card by entering your card details. Remember that to ensure the security and confidentiality of your data, it is sent directly and in encrypted form to the bank server without being recorded on our server Pikolinos.ca.

Get it shipped
4. You’ll get it shipped easily to your home or work

Once you’ve finalized your order we’ll send you a confirmation email containing the details of your order. Then our team will get straight to work preparing your package and dispatch it within 24-48 hours. When your order is ready, you’ll receive an email with the tracking code for your order so you can follow its status.

Enjoy!
5. Receive and enjoy your Pikolinos

Your order has arrived. That was quick and easy! Now you just have to enjoy your new Pikolinos. Of course, our Customer Service team will be at your disposal if you have any queries. If you need to exchange or return the order, no problem! You have 30 days to make returns.

Exchanges and returns

We hope that you’re happy with your purchases from Pikolinos.ca, but if you need to make an exchange or return, you can do so within 30 calendar days of receiving your order.

If you’re making the return within the established period, you should follow the steps below. Remember that if you wish to make an exchange for any reason, you must first make a return then make a new order.

Please note that all returns and exchanges must be in the original packaging and must be shipped with packaging that protects the original shoe box.

Steps to make a return:

1. Login at Pikolinos.ca
  • Access “My Account” and enter your email address and password.
  • Once you’ve entered the “Private Area”, click “My Orders” and then the corresponding purchase you want to return.
  • Select the item you’d like to return.
  • We’ll immediately send a confirmation email to your email account.
2. Send your return through the Post Office

Once you’ve requested to return your purchase through our online store, you’ll receive two emails from Pikolinos.ca

  • The first email is simply to confirm receipt of your return request and explain the steps to follow in order to carry this out.
  • The second email will be sent within the next 24 hours, containing the return reference number. This is a code of letters and numbers that you will need to provide at the Post Office for them to print the return label registered in the system.
3. Refunding your money

After receiving the item and checking it’s in perfect condition, we will refund your credit card, PayPal account, or whichever other payment method you used. It is important to remember that this payment will be made according to the terms and conditions of your bank.

Login
1. Login at Pikolinos.ca
  • Access “My Account” and enter your email address and password.
  • Once you’ve entered the “Private Area”, click “My Orders” and then the corresponding purchase you want to return.
  • Select the item you’d like to return.
  • We’ll immediately send a confirmation email to your email account.
Send your return through the Post Office
2. Send your return through the Post Office

Once you’ve requested to return your purchase through our online store, you’ll receive two emails from Pikolinos.ca

  • The first email is simply to confirm receipt of your return request and explain the steps to follow in order to carry this out.
  • The second email will be sent within the next 24 hours, containing the return reference number. This is a code of letters and numbers that you will need to provide at the Post Office for them to print the return label registered in the system.
Refunding your money
3. Refunding your money

After receiving the item and checking it’s in perfect condition, we will refund your credit card, PayPal account, or whichever other payment method you used. It is important to remember that this payment will be made according to the terms and conditions of your bank.

Frequently Asked Questions/Orders

Shopping online with Pikolinos is very easy and 100% secure. Want to place an order at Pikolinos.ca? We’ll show you how to do so step by step.

When you complete the payment of your order, you will receive a confirmation email to inform you that your purchase has been made successfully. In the event that we need more information to ship the order, or if there is any incident with your order, we’ll contact you as soon as possible.

On special occasions, through our newsletter or through specific platforms, you can get promotional codes for special offers. To apply this coupon when purchasing, just follow these simple steps: Select your Pikolinos product, add to your shopping cart, enter your promotional code and click “Buy”.

When your order is ready, you’ll receive an email with the tracking code for your order so you can follow its status. If you have any questions, you can contact info@pikolinos.ca and our Online Customer Service team will give you all the information you need.

The website automatically hides items and sizes that have run out. This means that if you can’t find what you’re looking for, unfortunately there is currently no stock left. However, you can try an alternative item or check back at a later date.

We recommend that you contact info@pikolinos.ca so our Online Customer Service Team can attempt to locate the model you want in our shoe cyberspace.

If you have any technical problems while browsing Pikolinos.ca or while placing an order, please contact our Online Customer Service team. We’ll do everything we can to help you at info@pikolinos.ca.

One of the most common reasons is that your email software is by marking our messages as “spam” and automatically saving them in your junk mail folder. To prevent this from happening, add info@pikolinos.ca to your email contacts. If you have already done this and are still not receiving our emails, make sure you’ve entered the correct address when you created your Pikolinos account. Just login to “My Account” and check your details. If you prefer, you can contact info@pikolinos.ca and our Online Customer Service team will help you to solve any issue.

At Pikolinos we carry out rigorous controls that guarantee the best quality of workmanship and materials. All our products are guaranteed against manufacturing defects. To make an inquiry about the guarantee, please contact us at info@pikolinos.ca.

Frequently Asked Questions/Payments

There are several payment options available to you. We accept all major credit and debit cards (Visa, MasterCard, Discover). We at Pikolinos.ca take security very seriously, so your data will be 100% protected with us. During the checkout process we will try to avoid any problems, but if you do have any issues, please get in contact with us so we can help you at info@pikolinos.ca.

For added security, the Pikolinos online store never has access to any confidential information relating to the method of payment. This is why your bank details will be required for every new order you place on our online store.

Frequently Asked Questions/Exchanges and returns

We hope that you’re happy with your purchases from Pikolinos.ca, but if you need to make an exchange or return, you can do so within 30 calendar days of receiving your order. You can start the return process here.

Remember that if you wish to make an exchange for any reason, you must first make a return then make a new order.

If you’d like to exchange an item for any reason, you must first make a return (click here), and then make a new purchase.

Returns must be made within 30 days. Remember that the returned product must be in perfect condition and in its original packaging.

Returns of products purchased from Pikolinos.ca are at the customer’s expense. It’s at the customer’s discretion to use their preferred shipping carrier, as long as they take place within 30 calendar days from the date of receipt of the order.

Remember to request a refund for your order through your account at Pikolinos.ca.

For your return to be accepted, it must be in perfect condition, not used or damaged. Please note that all returns and exchanges must be in the original packaging and must be shipped with packaging that protects the original shoe box.

Returns or exchanges for online sales cannot be made at physical points of sale. Pikolinos only allows returns that follow the established procedure.

As soon as we receive the item and check it’s in perfect condition, we will refund the full amount your credit card or whichever other payment method you used. This payment will be made according to the terms and conditions of your bank.

Frequently Asked Questions/Shipping

Pikolinos offers convenience and flexibility for you make your purchases. All shipping charges are calculated at the final stage of the online checkout.

Remember that if you wish to exchange a product, you must first make a return and then place a new order at Pikolinos.ca.

Once you’ve finalized your order we’ll send you a confirmation email containing the details of your order. Then our team will get straight to work preparing your package and dispatch it within 24-48 hours. When your order is ready, you’ll receive an email with the tracking code for your order so you can follow its status.

To make your shopping experience at Pikolinos.ca as quick and convenient as possible, our carrier will prepare to deliver it to the address of your choice from the moment you place your order.

Of course! Just enter your new shipping address when placing your order. Perfect for sending gifts to your friends or receiving a package when on holiday.

We currently only ship orders to Canada. If you are shopping for a different country, you can also go to the country selector on the top left of our website’s menu to find your country of choice.

Frequently Asked Questions/Account

Your Pikolinos.ca account allows us to have the necessary data to process your order. You can edit these details from your account or request their removal by sending an email to info@pikolinos.ca. You will receive a follow up email where you can track your orders and returns, as well as logging into your account to update your details.

On the main page of our website, at the top next to the search bar, you’ll find “My Account”. If you’ve already signed up to Pikolinos.ca you just have to enter your email and password. If you’re a new customer, select “I’m not a customer yet”, click “Create account”, fill in the form and select “Send”.

No, it is not necessary. You can place the order without creating an account, and once you have made the payment for your purchase you can create a new account at Pikolinos.ca, if you wish.

There are loads of advantages for registering at Pikolinos.ca. For example, once you register, you do not need to fill in your shipping information every time you place an order. You can also save your favourite items in the “Favourites” section.

Frequently Asked Questions/Our products

All our products have a one-year warranty from their date of purchase against any manufacturing defect certified by our Quality Department. Please bear in mind that our product warranty does not cover any damage caused by improper use. In addition Pikolinos will not accept complaints concerning products previously handled or repaired by the customer.

Once the incident has been processed by our Customer Experience team, Pikolinos’ Quality Department will review the damaged item and our specialists will decide whether to repair or replace it depending on how it is damaged. If we have to give a refund we will need your bank account number.

Remember that it is very important to always keep your receipt or proof of purchase so we can give you the best solution.

As a company we see to all quality incidents due to manufacturing problems. However, what you have to do as a customer will depend on the point of sale where you bought your Pikolinos. It is important to bear in mind that Pikolinos will not accept complaints about products purchased from NON-OFFICIAL suppliers.

The leather we use for Pikolinos shoes are of the highest quality calfskin. The exclusive treatment of the leather, using natural products and waxes, is carried out at Pies Cuadrados, a Pikolinos Group company specialized in tanning. Our leathers do not have any kinds of resins or protective plastic films. As a result, we get a leather that preserves its pores intact, allowing the foot to breathe more easily.

If you want to get to know all the types of leather used by Pikolinos, visit Pikolinos Care and discover more about the leather of your shoes.

Pikolinos enjoys an unmistakable personality: their handcrafted manufacture, with hand-sewn stitching and natural, soft, resistant leathers mean comfort, alongside the exclusive designs and characteristic colours that are the essence of the brand. Another factor that reinforces the Pikolinos identity is the manner of stitching at the soles in many of the models. This method means that the shoe leather is more flexible and adapts better to the foot of each person, achieving maximum comfort.

Due to the exclusive treatment of the leather, with natural products and waxes, we advise that you avoid exposing your Pikolinos shoes to water. If your Pikolinos have got wet in the rain, we advise you to place newspaper inside the shoe to absorb moisture, then subsequently allow them to dry in the shade, so that the shoe regains its flexibility and natural appearance. It is important not to expose the shoe to sources of heat, as these will dry out the leather leaving it hard and stiff.

When saving your shoes for the next season, we recommend storing them suitably in the original box, in a dry place with paper inside the shoes to prevent the leather from becoming deformed.

To clean and care for your Pikolinos perfectly, the first thing you have to do is identify the type of leather your model is made from. To do so, visit our Pikolinos Care website and enter the reference for your Pikolinos shoes. There you’ll find all the tips for caring for your shoes and keeping them as good as new for a very long time. Go to Pikolinos Care

Frequently Asked Questions/Stores

If you bought the item in our online store and you want to resolve a problem with your Pikolinos, please contact our Customer Experience team by emailing info@pikolinos.ca or calling freephone 1-844-888-PIKO (7456). They will handle the incident by examining the problem and dealing with it in the way that’s best and most convenient for you.

If you bought the item in any of our shops, you should report the incident at any Pikolinos point of sale. There our colleagues will examine the problem and in all probability will be able to give you an immediate solution. If the product you purchased needs to be evaluated or repaired, our colleagues will send it to Pikolinos’ headquarters in Elche where our Quality team will review the incident and decide whether repair or replacement of the item is the best solution.

Remember we need as much information as possible to handle your incident so you will have to take your receipt or proof of purchase for the item to the shop. This is because all our products have a two-year warranty for quality problems from their date of purchase.

If you purchased your Pikolinos at a multi-brand point of sale and you have a quality incident, you need to take the item to the shop along with your proof of purchase. If the shop is unable to give you an immediate solution, they will send the damaged item to our headquarters so the Pikolinos Quality team can examine it and decide on the best solution for you.

Remember we need as much information as possible to handle your incident so you will have to take your receipt or proof of purchase for the item to the shop. This is because all our products have a two-year warranty for quality problems from their date of purchase.

If you bought your Pikolinos when you were in a country other than the one you usually live in and you want to change, return or sort out an incident with your Pikolinos, please email info@pikolinos.ca and our Customer Experience team will find the best solution for your problem. Bear in mind that we cannot handle exchanges, returns or incidents with items if you are in a country other than the one where you bought them. However, each case is different and we are committed to offering you the most convenient option, so we will examine your particular situation to try to help you.